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Can your Mall ship orders outside the United States?
What if my order is delivered damaged?
What if an item I want to order is out of stock?
How long will it take to get my order delivered?
What payment methods do you accept at your mall?
What if something goes wrong with the ordering process while I am placing an order?
What if I want to return an item?


Can your Mall ship orders outside the United States?
Yes, We ship and our products worldwide except to Nigeria.

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What if my order is delivered damaged?
Return the damaged item(s) to us for a full refund.

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What if an item I want to order is out of stock?
Our typical out-of-stock rate is less than 5%, well below industry average. In addition, our Sourcing Department has devoted resources to full-time analysis and reordering of inventory. If any product you order is out of stock, you will be notified and either offered a credit, exchange, or a refund.

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How long will it take to get my order delivered?
Our Mall fills and ships all orders within 5 business days of ordering based on stock availability. All orders are shipped U.S. Postal Service or UPS Ground unless Priority Shipping is specified. UPS Ground typically takes 7-10 business days for delivery to most parts of the United States. Certain areas may take longer. We cannot offer UPS Shipping services to Hawaii or Puerto Rico. Priority shipments will result in higher shipping fees.

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What payment methods do you accept at your mall?
We accept VISA, MasterCard, and Discover on our website. Money Orders/Cashiers Checks by Mail Order. Please go to the Contact Us area of our website if your choice of payment and/or method of ordering is not mentioned here.

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What if something goes wrong with the ordering process while I am placing an order?
Please go to the Contact Us area of our website and notify us of the specific trouble you encountered and we will promptly see that it is taken care of and you are notified immediately.

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What if I want to return an item?
If you choose to return any item that is not damaged for any reason, there is a 20% re-stocking charge that will be applied.

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Last Updated: 29 Dec 2008 22:56:17 PST home  |  about  |  terms  |  contact
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